At GP Group, which includes GP Plast, GP Drip, and GP Global, we are committed to providing the best customer service to ensure your complete satisfaction with our products and services. Our team is always available to assist you and respond to your inquiries as quickly as possible.
How to Contact Customer Service
You can reach us through the following channels:
Phone: (+02) 1211109228
Email: [email protected]
Visit our headquarters: Industrial Zone, 800 Feddan, Badr City, Egypt
Business Hours
Saturday to Thursday: 9:00 AM – 4:00 PM
Closed on Fridays and public holidays
Our Services
Our customer service team provides assistance with the following:
General inquiries: Information about products and services.
Order assistance: Order tracking, payment methods, and shipping.
Technical support: Help with product usage and troubleshooting.
Complaints and suggestions: Listening to customer feedback and improving our service.
Response Policy
We commit to responding to all email inquiries within 24 business hours.
Complaints are taken seriously, and a suitable solution will be provided within 3-5 business days, depending on the nature of the issue.
Customer Satisfaction
We strive to offer an outstanding experience for our customers. If you are not satisfied with the service provided, you can escalate the issue to senior management via email: [email protected]
