Welcome to GP Group, which includes GP Plast, GP Drip, and GP Global. By using our services or purchasing our products, you agree to comply with the following terms and conditions. Please read them carefully before using our website or engaging with us.
Orders and Payment
• Orders are confirmed upon receipt of the required payment or as agreed in the contract.
• All prices are subject to change without prior notice unless otherwise agreed in the contract.
• Payments are accepted via bank transfers or other agreed-upon payment methods.
Shipping and Delivery
• Delivery times are determined based on product availability and shipping conditions.
• The company is not responsible for any delays caused by circumstances beyond its control, such as customs delays or shipping issues.
• The customer is responsible for receiving the products and ensuring their condition upon delivery.
Quality and Warranty
• All products adhere to strict quality standards and are certified with ISO 9001.
• In the event of manufacturing defects, a report must be submitted within a specified number of days from the date of receipt. The case will be evaluated, and necessary actions will be taken.
• The warranty does not cover damages resulting from misuse or improper storage.
Returns and Exchanges
• Returns are accepted only in cases of manufacturing defects or order errors.
• A return request must be submitted within a specified number of days from receipt, along with the original invoice.
• The company covers return costs in the case of manufacturing defects, while the customer may bear some costs in other cases.
Legal Liability
• The company is not responsible for any indirect damages or losses resulting from the use of the products.
• The customer must use the products according to the company’s specified guidelines.
Data Protection and Privacy
• The company is committed to protecting customer data and will not share it with third parties without prior consent, except where required by law.
Modifications to Terms and Conditions
• The company reserves the right to modify these terms at any time. Updates will be published on our website.
Governing Law and Dispute Resolution
• These terms and conditions are governed by the laws of the Arab Republic of Egypt, and any disputes arising will be resolved through negotiation or legal arbitration.
